Admin Cum Customer Service
Admin Cum Customer Service Officer
- Manage the correspondence between the sales team and their clients.
- Monitor customer accounts.
- Create and send quotations to customers.
- Answer calls coming into the helpdesk and respond accordingly.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Identify the issue encountered by the customer and open the right support ticket in the system.
- Coordinate with maintenance support team to resolve clients' concern.
- Monitor and follow up on all outstanding support ticket.
- Follow-up and update customer status and information.
- Candidates with Customer Service or helpdesk background are preferred.
- Diploma in any field.
- Relevant working experience in customer services or helpdesk.
- IT Proficiency in office applications such as Microsoft, excel etc.
- Excellent interpersonal, written, and verbal communication skills, and ability to work independently and closely with internal and external parties.
- Fresh graduates are welcome to apply